Amend or refund an invoice

Uses one decision flow for unpaid corrections, cancellations and paid refunds while keeping an immutable money history.

Use the guided correction flow to choose the appropriate treatment for an unpaid error, cancellation or refund after payment.

Before you start

Availability: Plan and role requirements vary. Enabled business features, role permissions, connected providers and supported devices may add requirements.

Documented roles: Owner, Office. A role name alone does not override the permissions set by your business.

Where to find it: Money > Invoices > Amend or refund.

Review the invoice type, amount received, prior refunds and the reason for correction. Check any provider or accounting result before retrying.

The paid invoice opens the amendment/refund chooser with its recorded payment balance. No refund has been submitted; review the exact amount, method and reason before confirming any return.
Demo screenshot. The paid invoice opens the amendment/refund chooser with its recorded payment balance. No refund has been submitted; review the exact amount, method and reason before confirming any return. Select the image to view it at full size.

Step by step

  1. Open the invoice from Invoices or the job's Money tab, then choose Amend or refund.
  2. Follow the questions about invoice type and money received; progress invoices return to their stage or claim history instead of being rewritten.
  3. Enter the reason and amount. A refund cannot exceed money received and still available after earlier refunds.
  4. Review the outcome, complete the final confirmation, then check the uneditable adjustment history and accounting-sync result before retrying or making a provider-side correction.

Worked example

For an invoice with a verified receipt and an agreed partial refund, enter the reason and amount in Amend or refund, inspect the proposed outcome and complete the explicit confirmation.

This is an illustrative scenario. Use your own approved scope, quantities, rates and business rules.

Check the result

Check the immutable adjustment history, remaining refundable amount and accounting-sync result. Reconcile any actual provider-side movement with the recorded correction.

Limits and troubleshooting

A refund cannot exceed money still available after previous refunds. Progress invoices return to their stage or claim history; a correction should not erase the financial audit trail.

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