Online bookings

Publishes a booking form, accepts requests, manages services, and turns accepted bookings into jobs.

Use the public booking form to collect service requests and review them before accepting them as operational work.

Before you start

Availability: Starter plan and above. Enabled business features, role permissions, connected providers and supported devices may add requirements.

Documented roles: Owner, Office. A role name alone does not override the permissions set by your business.

Where to find it: Customers > Bookings.

Configure the offered services and public link, and confirm who reviews incoming requests.

The online-booking configuration shows service and availability controls. This is a setup example; the screenshot does not imply that the form has been enabled or that a customer booking was received.
Demo screenshot. The online-booking configuration shows service and availability controls. This is a setup example; the screenshot does not imply that the form has been enabled or that a customer booking was received. Select the image to view it at full size.

Step by step

  1. Open Bookings at /bookings.
  2. Configure the service list and public booking link the customer will use.
  3. Review incoming booking requests in the bookings list.
  4. Accept a booking to turn it into work, or dismiss it when it is not going ahead.

Worked example

A customer requests a service visit through the published form. Review the customer, site and service, then accept the request to create work or dismiss it if it is not proceeding.

This is an illustrative scenario. Use your own approved scope, quantities, rates and business rules.

Check the result

Inspect the resulting job and its scheduling needs. Check that the request has not already been handled through another channel.

Limits and troubleshooting

A submitted booking request is not proof that crew, equipment or a particular time slot are confirmed. Review the operational details before committing to the customer.

Check current plans and feature availability · Browse every guide